What should I do if the code cannot be redeemed on the console?
If a code cannot be redeemed on the console, you can always try to visit www.xbox.com. Log in with your data and click on the search bar on 'Xbox Live'> 'Redeem Code / Redeem Code. This will often work. Should this also fail, please do not hesitate to contact our helpdesk by sending them an email through [email protected]