FAQs

Frequently Asked Questions and Answers

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[accordion_item title=”Change, activate, or remove Microsoft Office product key via the console (CMD)”]
If you are experiencing a problem where the activation dialog box appears every time you start Microsoft Office, try the following troubleshooting steps to change, remove, or activate a potentially blocked or invalid product key.

If Microsoft Office activation no longer works via the normal activation mask, test to see if another code has already been entered in the background.

Step 1: Start the console (CMD) as an administrator
You can do this by opening CMD as an administrator. Click the Start button on the Windows menu; in older versions of Windows, this is called “Start”. Type CMD and right-click to select “Run as administrator”.

Step 2: Go to the program folder
cd “C:\Program Files\Microsoft\Office\16”
Note: The folder name “Office16” may vary depending on the program version. If you installed Office in the 32-bit version, use the following path:
cd “C:\Program Files\(x86)\Microsoft\Office\16”
Note: If you cannot find the cscript.exe file in the “Program Files” or “Program Files\(x86)” folder, try opening it from “C:\Windows\system32”. However, the path to the OSPP.VBS file must be changed.

Example:
cscript C:Program FilesMicrosoft OfficeOffice16OSPP.VBS /dstatus

Step 3: Display Installed Keys
You can use the following command to display the current status of installed keys:
cscript OSPP.VBS /dstatus
The output of the command will provide information such as:
– How many keys are installed
– Which Office version the key is for
– License status
– The last five characters of the installed key (used for selection)
If you find two active keys in this window, you should delete the inactive key.

Step 4: Delete Keys
Delete the inactive key using the following command:
Replace “XXXXX” with the last five characters of the key you are using (printed in the “dstatus” command under “Last five characters of installed product key”).
cscript OSPP.VBS /unpkey:XXXXXX

Step 5: Enter a new key
Enter a new key with the following command:
Replace “XXX…” with the new key.
cscript OSPP.VBS /inpkey:XXXXXX-XXXXXX-XXXXXX-XXXXXX

Step 6: Activate the new product key
Run the activation command:
cscript OSPP.VBS /act
This procedure works for all current Office versions up to and including version 2021 (Office 2003, 2007, 2010, 2013, 2016, 2019, 2021).
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[accordion_item title=”Download not working or interrupted?”]
First try a different browser. If that doesn’t work, temporarily disable your antivirus or firewall while downloading. All installers/images come directly from Microsoft and are free of viruses, malware, etc. – we guarantee it! [/accordion_item]

[accordion_item title=”Does the upgrade require preparations?”]
Consider the following steps before upgrading to Windows 11:
<ol>
<li>Check compatibility: Use Microsoft’s PC Health Check tool to see if your PC meets the system requirements.</li>
<li>Back up your data: Protect important files on an external drive or in the cloud.</li>
<li>Install updates: Update your current operating system and all drivers to the latest version.</li>
<li>Check software compatibility: Check if your applications are compatible with Windows 11.</li>
<li>Free up space: Make sure you have enough storage space for the upgrade.</li>
<li>Create a system restore point: Set a restore point in case problems occur.</li>
</ol>
These steps will help ensure a smooth upgrade.
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[accordion_item title=”Are programs like Visio/Project compatible? with Office software packages?”]
Yes, Microsoft Visio and Project are compatible with Office software packages, but they are not included and must be purchased separately. They complement Office applications such as Word, Excel and PowerPoint and can be installed on the same computer alongside them. Pay attention to compatibility in terms of version (year) and 32-bit or 64-bit version.

Example 1: Visio 2013 Prof Plus and Office 2016 Prof Plus -> are not compatible, so both programs cannot be used simultaneously on the same system.

Example 2: Visio 2013 Prof Plus and Office 2013 Prof Plus -> are compatible, both programs can be installed and used on the same system without any problems.
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[accordion_item title=”Error message: TOKEN_NOT_FOUND”]

You must install the correct software and use the Activation Assistant for your Office product. setup.office.com is for activating Home and Student editions and is not compatible with the product key you purchased.
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[accordion_item title=”Error message: The code execution cannot continue because VCRUNTIME140.dll / VCRUNTIME140_1.dll …”]

To resolve this issue, download the Microsoft Visual C++ Redistributable for Visual Studio 2015, 2017, and 2019. The following updates are the latest supported Visual C++ Redistributables for Visual Studio 2015, 2017, and 2019. It includes the base version of the Universal C Runtime, see MSDN for more information.
– x86: vc_redist.x86.exe
– x64: vc_redist.x64.exe
– ARM64: vc_redist.arm64.exe
<ol>
<li>Download the appropriate version for your system.</li>
<li>Launch and install the downloaded version.</li>
<li>Reboot your system.</li>
</ol>
franco
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[accordion_item title=”Error message: This product key is for a volume license version of Microsoft Office xxx that is not currently installed.”]
Install the correct version of Office. You can find the software that matches the product key you purchased on our download page. Please note that older or newer versions must be removed before installation to avoid activation errors.
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[accordion_item title=”Creating a bootable USB flash drive for Windows 10 Professional”]
To create a bootable USB flash drive, you will need a USB flash drive with at least 8 GB of storage capacity, an ISO or DVD image, and a special tool (Rufus). Note: All data on the flash drive will be deleted during the process. Here’s how:
<ol>
<li>Download the ISO or DVD image to your computer.</li>
<li>Download the tool (<a href=”https://rufus.ie/”>Rufus</a>) to your computer.</li>
<li>Connect the USB stick.</li>
<li>Start the tool (Rufus) by double-clicking on the file “rufus.exe” – the tool will recognize your USB stick.</li>
<li>Click “Choose” and select the ISO file (#1 in screenshot 1).</li>
<li>Start the process by clicking “START” (#2 in screenshot 1).</li>
<li>Confirm the warning about overwriting the USB stick.</li>
<li>Wait until the process is complete – indicated by the message “DONE”.</li>
<li>Click “CLOSE” to close the tool.</li>
</ol>
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[accordion_item title=”Microsoft Windows 10 / Activation error: 0xc004f050″]
To resolve this issue, follow these simple steps:
If you receive error code 0xC004f050:

Follow the instructions in the following video:

<ol>
<li>Enter the public key: VK7JG-NPHTM-C97JM-9MPGT-3V66T.</li>
<li>Turn off the internet and start the update. Restart your computer.</li>
<li>After installation, change to our emailed key and restart your computer.</li>
</ol>
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[accordion_item title=”Windows 10/11 Upgrade from Home to Pro “]
Error code: 0x803fa067

This error often occurs when you try to upgrade from Windows 10 Home to Professional, or when your Home edition is already activated/linked to a digital license.
Option 1: Upgrade via console
Launch a command prompt with administrator privileges and enter the following command:
DISM /Online /Get-TargetEditions
with the command
DISM /Online /Get-CurrentEdition
For example, to upgrade from Home to Pro, use the following command:
changepk.exe /productkey VK7JG-NPHTM-C97JM-9MPGT-3V66T
Wait for the upgrade to complete. After the upgrade is successful, activate your Professional edition with the product key you purchased.
Option 2: Update with a generic key
If you encounter problems with your OEM key, Microsoft has provided a generic product key that can be used to update:
VK7JG-NPHTM-C97JM-9MPGT-3V66T
If Windows displays an error such as error code 0x803fa067, repeat the process and temporarily disconnect from the Internet, for example by unplugging the LAN cable, disabling the LAN adapter, or turning off Wi-Fi. Then enter the code again.

Option 3: Offline activation
– Disconnect from the Internet (unplug the network cable or disable Wi-Fi).
– Press WIN+R and type “SLUI” in the text box. The activation wizard should open. Enter your upgrade key and/or the Windows 10 Pro product key that was sent to you by email.
– Done. Windows 10/11 Pro should now be activated.
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[accordion_item title=”Activate Windows 10/11 via Command Prompt (CMD)”]
To activate Windows 10 or Windows 11 via Command Prompt, open Command Prompt as an administrator.

Click the Start button, type CMD, right-click “Command Prompt”, and select “Run as administrator”. Type the following commands at the command prompt, replacing XXXXX with your product code: slmgr /ipk XXXXX and to activate: slmgr /ato
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[accordion_item title=”Phone Activation – Microsoft Windows”]
If you purchased a Windows product that requires phone activation, we will provide you with instructions on how to proceed.
<ol>
<li>Press [Windows] + [R] (or click the Start button, type CMD, and press Enter) and type “slui 4″ in the Run dialog box.</li>
</ol>

2. A new window will open. Select the appropriate country from the drop-down menu and click “Next”.

<img class=”alignnone wp-image-113375″ src=”https://shop.winandoffice.com/usa/wp-content/uploads/sites/11/2024/03/Imagen22EN-300×193.jpg” alt=”” width=”630″ height=”405″ />
<ol start=”3″>
<li>You will see an installation ID with nine blocks of numbers. Above it is a phone number that you need to call.</li>
</ol>
<img class=”alignnone wp-image-113376″ src=”https://shop.winandoffice.com/usa/wp-content/uploads/sites/11/2024/03/Imagen23EN-300×194.png” alt=”” width=”640″ height=”414″ />
<ol start=”3″>
<li>If you prefer to complete the phone activation yourself, a computer-controlled voice will guide you through entering blocks of numbers on your phone’s keypad. You will then receive a verification code with blocks A through H. Write this number down on a piece of paper.</li>
<li>Click the “Enter Verification Code” button and enter the code you just received.</li>
</ol>
<img class=”alignnone wp-image-113377″ src=”https://shop.winandoffice.com/usa/wp-content/uploads/sites/11/2024/03/Imagen24EN-300×195.png” alt=”” width=”632″ height=”411″ />
<ol start=”6″>
<li>To complete the activation process, click the “Activate Windows” button.</li>
<li>Done. We wish you a good experience with your product.</li>
</ol>
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[accordion_item title=”New Windows Feature: Update All Installed Programs in Windows 10/11 Using the Console (Winget)”]
Winget is a Windows package manager that allows users to install, update, and manage software from the command line. Developed by Microsoft, the program is part of the Windows Package Manager. Winget allows users to view a list of available packages, install specific software packages, update already installed software, and perform various other functions using simple command prompts. It is similar in functionality to other package managers, such as APT for Debian-based systems or YUM for Red Hat-based systems, but is specifically optimized for Windows.

To upgrade all programs installed on your Windows 10 or Windows 11 operating system, type the following command:
Winget upgrade –all
For more information and additional commands, visit: <a href=”https://learn.microsoft.com/en-us/windows/package-manager/winget/”>https://learn.microsoft.com/en-us/windows/package-manager/winget/</a>
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[accordion_item title=”Can I buy a large number of licenses at once?”]
If you would like to place a bulk order, please send us an email stating the product and quantity you would like. We will respond promptly and confirm your order, subject to product availability.
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[accordion_item title=”What Office 2021 for Mac is available?”]
Office Home & Business 2021 or Office Home & Student 2021 are also available for Mac as a one-time purchase. The Office applications Word, Excel, PowerPoint, Outlook, and OneNote are available for Mac. The Publisher and Access applications are not available for Mac.
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[accordion_item title=”What Office 2024 for Mac is available?”]
Office Home & Business 2024 or Office Home & Student 2024 are also available for Mac as a one-time purchase. The Office applications Word, Excel, PowerPoint, Outlook, and OneNote are available for Mac. The Publisher and Access applications are not available for Mac.
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[accordion_item title=”Do you offer after-sales support?”]
Our customer service is available 24/7 and will be happy to help you quickly with any questions you may have. Send us an email or use our live chat to contact us.
In some cases, we also offer a free remote support service. This means that we will connect to your computer remotely so that we can fix the problem as if we were there. You can be sure that you will be able to follow our every step. To make this possible, we use the free AnyDesk software.
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[accordion_item title=”Is this product available in my language?”]
We offer our products in English, Spanish, Italian, German, and French. If the language you want is not available, you can download the Office Language Add-in Pack to use the display and proofing tools in your preferred language.

Office Language Accessory Pack <a href=”https://support.microsoft.com/en-us/office/language-accessory-pack-for-microsoft-365-82ee1236-0f9a-45ee-9c72-05b026ee809f”>https://support.microsoft.com/en-us/office/language-accessory-pack-for-microsoft-365-82ee1236-0f9a-45ee-9c72-05b026ee809f </a>

The Language Accessory Pack includes display and proofreading tools for most languages, but you can still choose to display in one language and edit or create in another.
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[accordion_item title=”What is Microsoft Teams?”]
Microsoft Teams is a messaging app for teams that provides a centralized space for conversations, meetings, files, and notes. It makes it easier to collaborate and work in an open environment.
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[accordion_item title=”What’s in Office 2021 Professional Plus?”]
Office 2021 Professional Plus includes Word, Excel, PowerPoint, Outlook, OneNote, Publisher, Access, and Teams.
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[accordion_item title=”What’s in Office 2024 Professional Plus?”]
Office 2024 Professional Plus includes Word, Excel, PowerPoint, Outlook, OneNote, Publisher, Access, and Teams.
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[accordion_item title=”Do you offer more Microsoft products than are available in the store?”]
Yes. If you are interested in other Microsoft products that are not listed in the store, you can also contact us. Almost all Microsoft products are available.
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[accordion_item title=”What is a CAL?”]
CAL stands for “Client Access License.” It is a license that gives users or devices the right to use services or features on a server. CALs are especially important with Microsoft server products such as Windows Server, SQL Server, Exchange Server, and many others.

There are two main types of CALs:
<ol>
<li>User CALs: This type of license gives a specific user the right to use the server from any device (such as a workstation, home computer, smartphone, etc.).</li>
<li>Device CALs: This type of license gives a specific device the right to use the server from any user. This option can be more cost-effective when multiple users use the same workstation or device to access the server.</li>
</ol>
The choice between user and device CALs depends on the usage scenario of your company or organization. Microsoft offers these flexible licensing options to suit different business models and work styles.

CALs are necessary because Microsoft server operating systems and some other server products are licensed on a per-use basis. This means that in addition to the server license itself, additional licenses are required to legally use the server.
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[accordion_item title=”What is activation?”]
Activation verifies the authenticity of your copy of software and ensures that it is being used in accordance with the license terms. It is usually done by entering a product or license key that grants full access to all features and updates to the software.
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[accordion_item title=”Do I need an internet connection to use Office 2021?”]
Office 2021 requires an internet connection to install, activate, and download updates. After installation and activation, core applications such as Word, Excel, and PowerPoint can be used offline. However, certain features and services, such as Office updates and cloud services (e.g. OneDrive), still require an internet connection.
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[accordion_item title=”Do I need an internet connection to use Office 2024?”]
Office 2024 requires an internet connection to install, activate, and download updates. After installation and activation, core applications such as Word, Excel, and PowerPoint can be used offline. However, certain features and services, such as Office updates and cloud services (e.g. OneDrive), still require an internet connection.
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[accordion_item title=”What are the differences between one and two computers?”]
A single computer license allows you to use the software on one computer, while a two computer license allows you to use it on two devices. The main difference is the number of computers on which you can install and activate the software.
1 computer = 1 operating system/device
2 computers = 2 operating systems/devices
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[accordion_item title=”I’m not happy with the product. What do I do now?”]
We strive to provide the best possible service and support to our customers. Negative or unfriendly messages do not solve problems. You can contact us by email if you are unhappy. We are understanding and helpful. Your satisfaction is important to us!
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[accordion_item title=”What is the difference between Windows 10 and Windows 10 S?”]
Windows 10 offers full flexibility to install apps from any source, while Windows 10 S only allows you to install apps from the Microsoft Store for improved security and performance.
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[accordion_item title=”Online activation failed?”]
If online activation fails, try the following:
<ol>
<li>Check your internet connection.</li>
<li>Temporarily disable your firewall and antivirus.</li>
<li>Run as administrator.</li>
<li>Set the system time correctly.</li>
<li>Use the Microsoft Support and Recovery Assistant.</li>
<li>Try phone activation.</li>
<li>Contact Microsoft Support.</li>
</ol>

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[accordion_item title=”How can I check if Windows 10 is activated?”]
You can easily verify this by opening Windows 10 Settings and going to “Update & Security” > “Activation”. Here, Windows 10 will display the installed version and activation status.
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[accordion_item title=”What are the benefits of Windows 11?”]
Compared to older versions, Windows 11 has a new and highly intuitive user interface. In addition, this operating system offers numerous features that significantly improve your workflow. In addition, improved security has been achieved thanks to modern features. Windows 11 is designed to enable users to work more efficiently and with less stress. Therefore, the transition can be worthwhile for anyone who is currently using Windows 10 or one of the many older versions.
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[accordion_item title=”I don’t see MS Teams. Is it not included?”]
Microsoft Office 2021 Professional Plus is available as Microsoft’s comprehensive productivity suite. The suite includes a wide range of applications, including Word, Excel, PowerPoint, OneNote, Outlook, Teams, Publisher, and Access – everything you need to succeed in a professional environment.
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[accordion_item title=”How long will Microsoft Office 2021 be supported?”]
Retail versions of Office 2021 will be supported until October 13, 2026, without an extended support period, unlike older versions of Office.
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[accordion_item title=”How long will Microsoft Office 2024 be supported?”]
Retail versions of Office 2024 will be supported until October 13, 2026, without an extended support period, unlike older versions of Office.
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[accordion_item title=”What macOS versions are available?”]
As of April 2023, macOS versions include:
<ol>
<li>OS X 10.0 Cheetah to OS X 10.11 El Capitan</li>
<li>macOS 10.12 Sierra to macOS 10.15 Catalina</li>
<li>macOS 11 Big Sur</li>
<li>macOS 12 Monterey</li>
<li>macOS 13 Ventura</li>
</ol>
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[accordion_item title=”Can MS Office 2021 be used on Mac?”]
Currently, we only offer Office 2021 Home and Business versions that work on Mac. Generally, consumer customers can purchase Microsoft Office 2021 for Windows and Mac, and business customers can now purchase Microsoft Office LTSC for Windows and Mac. Office 2021 and Office LTSC 2021 are the next stable releases of Office. They include improvements over Microsoft Office 2019 and previous on-premises Office versions.
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[accordion_item title=”Can MS Office 2024 be used on Mac?”]
Currently, we only offer Office 2024 Home and Business editions that run on Mac. In general, consumer customers can purchase Microsoft Office 2024 for Windows and Mac, and business customers can now purchase Microsoft Office LTSC for Windows and Mac. Office 2024 and Office LTSC 2024 are the next stable releases of Office. They include improvements over Microsoft Office 2019 and previous on-premises Office versions.
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[accordion_item title=”What is LTSC?”]
Office LTSC is the latest stable release of Office for business and government customers. It is a license-based license available as a one-time “perpetual” purchase for both platforms (Windows and Mac). Like the previous Office 2021 version, Office LTSC includes Word, Excel, PowerPoint, Outlook, OneNote, Access (Windows only), and Publisher (Windows only).
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[accordion_item title=”What should I do if I have problems with the products I purchased?”]
You will receive lifetime support for the products you purchase from our website. Please contact our customer service via email and we will make sure that all issues are resolved.
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[accordion_item title=”I have installed the operating system and entered the product key, but it is not accepted. What should I do?”]
If you encounter an error message stating that the product key has already been used, there may be several reasons. Please contact our customer service via email or follow the instructions in our activation guide.
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[accordion_item title=”Can Microsoft Edge be uninstalled?”]
Officially, Microsoft Edge cannot be uninstalled because it is deeply integrated into Windows. It is recommended to set another browser as the default browser if you do not want to use Edge, as advanced uninstallations may affect your system.
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[accordion_item title=”Who is MS Project for?”]
While MS Planner is better suited for small and medium-sized projects, MS Project really shines for large projects, comprehensive ERP resource planning, or linking multiple independent projects.
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[accordion_item title=”Why are we cheaper than our competitors?”]
Because we source in large quantities from large companies and multiple European sourcing channels, we are able to keep the price very low in most cases. In addition, we deliver all of our products digitally, which eliminates the shipping costs usually associated with physical products.
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[accordion_item title=”Is Outlook included in Office 2021?”]
Yes, the traditional Office 2021 package includes local versions of Word, Excel, PowerPoint, and Outlook. Starting with the Professional Edition, Access and Publisher are also included.
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[accordion_item title=”Is Outlook included in Office 2024?”]
Yes, the traditional Office 2024 package includes local versions of Word, Excel, PowerPoint, and Outlook. Starting with the Professional Edition, Access and Publisher are also included in the package.
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[accordion_item title=”What is the difference between Microsoft Office Standard and Professional?”]
The difference between Professional Plus and Microsoft Office Standard is in the included applications. While Office Standard offers the same basic package as Office Professional, Access and Publisher are missing from Office Standard.
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[accordion_item title=”Are your activation keys legal?”]
We only offer legal activation keys, and all our activation codes comply with European law and originate from the EU. You will receive an invoice including VAT and a certificate of origin. Only the product key and installation guide required to activate the software will be sent by email. No CDs or other media or Certificates of Authenticity (COA) are provided. The products offered have been inspected in accordance with trade control obligations.
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[accordion_item title=”Is this product compatible with my Windows operating system?”]
Please check the system requirements listed on our download page. The first step in testing and ensuring software compatibility is to check the system requirements for the software you are installing or updating. System requirements are the minimum hardware and software requirements for your device to function properly.
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[accordion_item title=”How are activation keys delivered?”]
Activation codes are sent via email immediately after payment. Sometimes this may take longer than stated. There could be several reasons for this, but don’t panic, it’s on its way! If something goes wrong, contact us! TIP: Also check your spam folder!
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[accordion_item title=”How long can I use Office without activation?”]
Most options have a trial period of 30 or 60 days after download. Want to use Office after the trial period? You’ll need to activate Office with a license key.
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[accordion_item title=”I don’t have an operating system on my computer. How do I install it?”]
To install a new operating system on a computer that doesn’t have an operating system, follow these steps:
<ol>
<li>Select an operating system (e.g. Windows or Linux).</li>
<li>Download the operating system as an ISO file and burn it to a USB drive to create a bootable USB drive. For Windows, use the “Windows Media Creation Tool.”</li>
<li>Restart your computer and press a key (often F2, F10, or DEL) to enter BIOS or UEFI. Change the setting to boot from USB.</li>
<li>Follow the on-screen installation instructions. Choose where to install the operating system and enter the required information.</li>
<li>Complete the installation and restart your computer. Remove the USB drive so that your computer starts up with the new operating system.</li>
</ol>
Now your new operating system is installed and ready to install.
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[accordion_item title=”Your download link is not working. How can I download it?”]
If you have any problems with our download link, please feel free to contact our customer service via email. Our customer service and support are available 24/7 and we will send you an alternative download link without delay.
[/accordion_item]

[accordion_item title=”Am I locked into the 32-bit or 64-bit version?”]
No, this is not the case. The license is valid for both versions. The choice depends on your operating system. It is best to check which version is better for you before installing.
[/accordion_item]

[accordion_item title=”Is Office 2021 compatible with previous versions?”]
Yes, Office 2021 is backward compatible and can open, edit, and save documents created with older versions of Office. However, the new features of Office 2021 may not be available in older versions.
[/accordion_item]

[accordion_item title=”Is Office 2024 compatible with previous versions?”]
Yes, Office 2024 is compatible with previous versions and can open, edit, and save documents created with older versions of Office. However, the new features of Office 2024 may not be available in older versions.
[/accordion_item]

[accordion_item title=”What happens after you place an order?”]
After a successful order, you will usually receive a key and a download link immediately by email. You can download the software directly from our download center. You will receive a VAT invoice by email immediately after payment is received. Since we only sell keys for downloadable products, physical discs are not included in the price. We guarantee successful activation. If you encounter any issues, please contact our support team, who will respond 24/7, usually within minutes, but definitely the same day.
[/accordion_item]

[accordion_item title=”Do your products have an annual/monthly or lifetime subscription?”]
All of our products include a lifetime subscription. They can only be activated once, and once activated, they cannot be reactivated in the event of a computer reformat or major hardware change. The warranty period is lifetime.
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[accordion_item title=”Which Windows operating systems are compatible with Office 2021?”]
Office 2021 is compatible with Windows 10 and Windows 11, and is specifically designed to work with these newer versions of Windows.
[/accordion_item]

[accordion_item title=”Which Windows operating systems are compatible with Office 2024?”]
Office 2024 is compatible with Windows 10 and Windows 11, and is specifically designed to work with these newer versions of Windows.
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