Frequently Asked Questions and Answers
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If you are experiencing a problem where the activation dialog box appears every time you start Microsoft Office, try the following troubleshooting steps to change, remove, or activate a potentially blocked or invalid product key.
If Microsoft Office activation no longer works via the normal activation mask, test to see if another code has already been entered in the background.
Step 1: Start the console (CMD) as an administrator
You can do this by opening CMD as an administrator. Click the Start button on the Windows menu; in older versions of Windows, this is called “Start”. Type CMD and right-click to select “Run as administrator”.
Step 2: Go to the program folder
cd “C:\Program Files\Microsoft\Office\16”
Note: The folder name “Office16” may vary depending on the program version. If you installed Office in the 32-bit version, use the following path:
cd “C:\Program Files\(x86)\Microsoft\Office\16”
Note: If you cannot find the cscript.exe file in the “Program Files” or “Program Files\(x86)” folder, try opening it from “C:\Windows\system32”. However, the path to the OSPP.VBS file must be changed.
Example:
cscript C:Program FilesMicrosoft OfficeOffice16OSPP.VBS /dstatus
Step 3: Display Installed Keys
You can use the following command to display the current status of installed keys:
cscript OSPP.VBS /dstatus
The output of the command will provide information such as:
– How many keys are installed
– Which Office version the key is for
– License status
– The last five characters of the installed key (used for selection)
If you find two active keys in this window, you should delete the inactive key.
Step 4: Delete Keys
Delete the inactive key using the following command:
Replace “XXXXX” with the last five characters of the key you are using (printed in the “dstatus” command under “Last five characters of installed product key”).
cscript OSPP.VBS /unpkey:XXXXXX
Step 5: Enter a new key
Enter a new key with the following command:
Replace “XXX…” with the new key.
cscript OSPP.VBS /inpkey:XXXXXX-XXXXXX-XXXXXX-XXXXXX
Step 6: Activate the new product key
Run the activation command:
cscript OSPP.VBS /act
This procedure works for all current Office versions up to and including version 2021 (Office 2003, 2007, 2010, 2013, 2016, 2019, 2021).
First try a different browser. If that doesn’t work, temporarily disable your antivirus or firewall while downloading. All installers/images come directly from Microsoft and are free of viruses, malware, etc. – we guarantee it!
Consider the following steps before upgrading to Windows 11:
<ol>
<li>Check compatibility: Use Microsoft’s PC Health Check tool to see if your PC meets the system requirements.</li>
<li>Back up your data: Protect important files on an external drive or in the cloud.</li>
<li>Install updates: Update your current operating system and all drivers to the latest version.</li>
<li>Check software compatibility: Check if your applications are compatible with Windows 11.</li>
<li>Free up space: Make sure you have enough storage space for the upgrade.</li>
<li>Create a system restore point: Set a restore point in case problems occur.</li>
</ol>
These steps will help ensure a smooth upgrade.
Yes, Microsoft Visio and Project are compatible with Office software packages, but they are not included and must be purchased separately. They complement Office applications such as Word, Excel and PowerPoint and can be installed on the same computer alongside them. Pay attention to compatibility in terms of version (year) and 32-bit or 64-bit version.
Example 1: Visio 2013 Prof Plus and Office 2016 Prof Plus -> are not compatible, so both programs cannot be used simultaneously on the same system.
Example 2: Visio 2013 Prof Plus and Office 2013 Prof Plus -> are compatible, both programs can be installed and used on the same system without any problems.
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You must install the correct software and use the Activation Assistant for your Office product. setup.office.com is for activating Home and Student editions and is not compatible with the product key you purchased.
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To resolve this issue, download the Microsoft Visual C++ Redistributable for Visual Studio 2015, 2017, and 2019. The following updates are the latest supported Visual C++ Redistributables for Visual Studio 2015, 2017, and 2019. It includes the base version of the Universal C Runtime, see MSDN for more information.
– x86: vc_redist.x86.exe
– x64: vc_redist.x64.exe
– ARM64: vc_redist.arm64.exe
<ol>
<li>Download the appropriate version for your system.</li>
<li>Launch and install the downloaded version.</li>
<li>Reboot your system.</li>
</ol>
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Install the correct version of Office. You can find the software that matches the product key you purchased on our download page. Please note that older or newer versions must be removed before installation to avoid activation errors.
To create a bootable USB flash drive, you will need a USB flash drive with at least 8 GB of storage capacity, an ISO or DVD image, and a special tool (Rufus). Note: All data on the flash drive will be deleted during the process. Here’s how:
<ol>
<li>Download the ISO or DVD image to your computer.</li>
<li>Download the tool (<a href=”https://rufus.ie/”>Rufus</a>) to your computer.</li>
<li>Connect the USB stick.</li>
<li>Start the tool (Rufus) by double-clicking on the file “rufus.exe” – the tool will recognize your USB stick.</li>
<li>Click “Choose” and select the ISO file (#1 in screenshot 1).</li>
<li>Start the process by clicking “START” (#2 in screenshot 1).</li>
<li>Confirm the warning about overwriting the USB stick.</li>
<li>Wait until the process is complete – indicated by the message “DONE”.</li>
<li>Click “CLOSE” to close the tool.</li>
</ol>
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To resolve this issue, follow these simple steps:
If you receive error code 0xC004f050:
Follow the instructions in the following video:
<ol>
<li>Enter the public key: VK7JG-NPHTM-C97JM-9MPGT-3V66T.</li>
<li>Turn off the internet and start the update. Restart your computer.</li>
<li>After installation, change to our emailed key and restart your computer.</li>
</ol>
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Error code: 0x803fa067
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This error often occurs when you try to upgrade from Windows 10 Home to Professional, or when your Home edition is already activated/linked to a digital license.
<strong>Option 1: Upgrade via console</strong>
Launch a command prompt with administrator privileges and enter the following command:
DISM /Online /Get-TargetEditions
with the command
DISM /Online /Get-CurrentEdition
For example, to upgrade from Home to Pro, use the following command:
changepk.exe /productkey VK7JG-NPHTM-C97JM-9MPGT-3V66T
Wait for the upgrade to complete. After the upgrade is successful, activate your Professional edition with the product key you purchased.
<strong>Option 2: Update with a generic key</strong>
If you encounter problems with your OEM key, Microsoft has provided a generic product key that can be used to update:
VK7JG-NPHTM-C97JM-9MPGT-3V66T
If Windows displays an error such as error code 0x803fa067, repeat the process and temporarily disconnect from the Internet, for example by unplugging the LAN cable, disabling the LAN adapter, or turning off Wi-Fi. Then enter the code again.
<strong>Option 3: Offline activation</strong>
– Disconnect from the Internet (unplug the network cable or disable Wi-Fi).
– Press WIN+R and type “SLUI” in the text box. The activation wizard should open. Enter your upgrade key and/or the Windows 10 Pro product key that was sent to you by email.
– Done. Windows 10/11 Pro should now be activated.
To activate Windows 10 or Windows 11 via Command Prompt, open Command Prompt as an administrator.
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Click the Start button, type CMD, right-click “Command Prompt”, and select “Run as administrator”. Type the following commands at the command prompt, replacing XXXXX with your product code: slmgr /ipk XXXXX and to activate: slmgr /ato
If you purchased a Windows product that requires phone activation, we will provide you with instructions on how to proceed.
<ol>
<li>Press [Windows] + [R] (or click the Start button, type CMD, and press Enter) and type “slui 4″ in the Run dialog box.</li>
</ol>
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2. A new window will open. Select the appropriate country from the drop-down menu and click “Next”.
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<ol start=”3″>
<li>You will see an installation ID with nine blocks of numbers. Above it is a phone number that you need to call.</li>
</ol>
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<ol start=”3″>
<li>If you prefer to complete the phone activation yourself, a computer-controlled voice will guide you through entering blocks of numbers on your phone’s keypad. You will then receive a verification code with blocks A through H. Write this number down on a piece of paper.</li>
<li>Click the “Enter Verification Code” button and enter the code you just received.</li>
</ol>
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<ol start=”6″>
<li>To complete the activation process, click the “Activate Windows” button.</li>
<li>Done. We wish you a good experience with your product.</li>
</ol>
Winget is a Windows package manager that allows users to install, update, and manage software from the command line. Developed by Microsoft, the program is part of the Windows Package Manager. Winget allows users to view a list of available packages, install specific software packages, update already installed software, and perform various other functions using simple command prompts. It is similar in functionality to other package managers, such as APT for Debian-based systems or YUM for Red Hat-based systems, but is specifically optimized for Windows.
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To upgrade all programs installed on your Windows 10 or Windows 11 operating system, type the following command:
Winget upgrade –all
For more information and additional commands, visit: <a href=”https://learn.microsoft.com/en-us/windows/package-manager/winget/”>https://learn.microsoft.com/en-us/windows/package-manager/winget/</a>
If you would like to place a bulk order, please send us an email stating the product and quantity you would like. We will respond promptly and confirm your order, subject to product availability.
Office Home & Business 2021 or Office Home & Student 2021 are also available for Mac as a one-time purchase. The Office applications Word, Excel, PowerPoint, Outlook, and OneNote are available for Mac. The Publisher and Access applications are not available for Mac.
Office Home & Business 2024 or Office Home & Student 2024 are also available for Mac as a one-time purchase. The Office applications Word, Excel, PowerPoint, Outlook, and OneNote are available for Mac. The Publisher and Access applications are not available for Mac.
Our customer service is available 24/7 and will be happy to help you quickly with any questions you may have. Send us an email or use our live chat to contact us.
In some cases, we also offer a free remote support service. This means that we will connect to your computer remotely so that we can fix the problem as if we were there. You can be sure that you will be able to follow our every step. To make this possible, we use the free AnyDesk software.
We offer our products in English, Spanish, Italian, German, and French. If the language you want is not available, you can download the Office Language Add-in Pack to use the display and proofing tools in your preferred language.
Office Language Accessory Pack <a href=”https://support.microsoft.com/en-us/office/language-accessory-pack-for-microsoft-365-82ee1236-0f9a-45ee-9c72-05b026ee809f”>https://support.microsoft.com/en-us/office/language-accessory-pack-for-microsoft-365-82ee1236-0f9a-45ee-9c72-05b026ee809f </a>
The Language Accessory Pack includes display and proofreading tools for most languages, but you can still choose to display in one language and edit or create in another.
Microsoft Teams is a messaging app for teams that provides a centralized space for conversations, meetings, files, and notes. It makes it easier to collaborate and work in an open environment.
Office 2021 Professional Plus includes Word, Excel, PowerPoint, Outlook, OneNote, Publisher, Access, and Teams.
Office 2024 Professional Plus includes Word, Excel, PowerPoint, Outlook, OneNote, Publisher, Access, and Teams.
Yes. If you are interested in other Microsoft products that are not listed in the store, you can also contact us. <strong>Almost all Microsoft products are available</strong>.
CAL stands for “Client Access License.” It is a license that gives users or devices the right to use services or features on a server. CALs are especially important with Microsoft server products such as Windows Server, SQL Server, Exchange Server, and many others.
<strong>There are two main types of CALs:</strong>
<ol>
<li><strong>User CALs:</strong> This type of license gives a specific user the right to use the server from any device (such as a workstation, home computer, smartphone, etc.).</li>
<li><strong>Device CALs:</strong> This type of license gives a specific device the right to use the server from any user. This option can be more cost-effective when multiple users use the same workstation or device to access the server.</li>
</ol>
The choice between user and device CALs depends on the usage scenario of your company or organization. Microsoft offers these flexible licensing options to suit different business models and work styles.
CALs are necessary because Microsoft server operating systems and some other server products are licensed on a per-use basis. This means that in addition to the server license itself, additional licenses are required to legally use the server.
Activation verifies the authenticity of your copy of software and ensures that it is being used in accordance with the license terms. It is usually done by entering a product or license key that grants full access to all features and updates to the software.
Office 2021 requires an internet connection to install, activate, and download updates. After installation and activation, core applications such as Word, Excel, and PowerPoint can be used offline. However, certain features and services, such as Office updates and cloud services (e.g. OneDrive), still require an internet connection.
Office 2024 requires an internet connection to install, activate, and download updates. After installation and activation, core applications such as Word, Excel, and PowerPoint can be used offline. However, certain features and services, such as Office updates and cloud services (e.g. OneDrive), still require an internet connection.
A single computer license allows you to use the software on one computer, while a two computer license allows you to use it on two devices. The main difference is the number of computers on which you can install and activate the software.
1 computer = 1 operating system/device
2 computers = 2 operating systems/devices
We strive to provide the best possible service and support to our customers. Negative or unfriendly messages do not solve problems. You can contact us by email if you are unhappy. We are understanding and helpful. Your satisfaction is important to us!
Windows 10 offers full flexibility to install apps from any source, while Windows 10 S only allows you to install apps from the Microsoft Store for improved security and performance.
If online activation fails, try the following:
<ol>
<li>Check your internet connection.</li>
<li>Temporarily disable your firewall and antivirus.</li>
<li>Run as administrator.</li>
<li>Set the system time correctly.</li>
<li>Use the Microsoft Support and Recovery Assistant.</li>
<li>Try phone activation.</li>
<li>Contact Microsoft Support.</li>
</ol>
You can easily verify this by opening Windows 10 Settings and going to “Update & Security” > “Activation”. Here, Windows 10 will display the installed version and activation status.
Compared to older versions, Windows 11 has a new and highly intuitive user interface. In addition, this operating system offers numerous features that significantly improve your workflow. In addition, improved security has been achieved thanks to modern features. Windows 11 is designed to enable users to work more efficiently and with less stress. Therefore, the transition can be worthwhile for anyone who is currently using Windows 10 or one of the many older versions.
Microsoft Office 2021 Professional Plus is available as Microsoft’s comprehensive productivity suite. The suite includes a wide range of applications, including Word, Excel, PowerPoint, OneNote, Outlook, Teams, Publisher, and Access – everything you need to succeed in a professional environment.
Retail versions of Office 2021 will be supported until October 13, 2026, without an extended support period, unlike older versions of Office.
Retail versions of Office 2024 will be supported until October 13, 2026, without an extended support period, unlike older versions of Office.
As of April 2023, macOS versions include:
<ol>
<li>OS X 10.0 Cheetah to OS X 10.11 El Capitan</li>
<li>macOS 10.12 Sierra to macOS 10.15 Catalina</li>
<li>macOS 11 Big Sur</li>
<li>macOS 12 Monterey</li>
<li>macOS 13 Ventura</li>
</ol>
Currently, we only offer Office 2021 Home and Business versions that work on Mac. Generally, consumer customers can purchase Microsoft Office 2021 for Windows and Mac, and business customers can now purchase Microsoft Office LTSC for Windows and Mac. Office 2021 and Office LTSC 2021 are the next stable releases of Office. They include improvements over Microsoft Office 2019 and previous on-premises Office versions.
Currently, we only offer Office 2024 Home and Business editions that run on Mac. In general, consumer customers can purchase Microsoft Office 2024 for Windows and Mac, and business customers can now purchase Microsoft Office LTSC for Windows and Mac. Office 2024 and Office LTSC 2024 are the next stable releases of Office. They include improvements over Microsoft Office 2019 and previous on-premises Office versions.
Office LTSC is the latest stable release of Office for business and government customers. It is a license-based license available as a one-time “perpetual” purchase for both platforms (Windows and Mac). Like the previous Office 2021 version, Office LTSC includes Word, Excel, PowerPoint, Outlook, OneNote, Access (Windows only), and Publisher (Windows only).
You will receive lifetime support for the products you purchase from our website. Please contact our customer service via email and we will make sure that all issues are resolved.
If you encounter an error message stating that the product key has already been used, there may be several reasons. Please contact our customer service via email or follow the instructions in our activation guide.
Officially, Microsoft Edge cannot be uninstalled because it is deeply integrated into Windows. It is recommended to set another browser as the default browser if you do not want to use Edge, as advanced uninstallations may affect your system.
While MS Planner is better suited for small and medium-sized projects, MS Project really shines for large projects, comprehensive ERP resource planning, or linking multiple independent projects.
Because we source in large quantities from large companies and multiple European sourcing channels, we are able to keep the price very low in most cases. In addition, we deliver all of our products digitally, which eliminates the shipping costs usually associated with physical products.
Yes, the traditional Office 2021 package includes local versions of Word, Excel, PowerPoint, and Outlook. Starting with the Professional Edition, Access and Publisher are also included.
Yes, the traditional Office 2024 package includes local versions of Word, Excel, PowerPoint, and Outlook. Starting with the Professional Edition, Access and Publisher are also included in the package.
The difference between Professional Plus and Microsoft Office Standard is in the included applications. While Office Standard offers the same basic package as Office Professional, Access and Publisher are missing from Office Standard.
We only offer legal activation keys, and all our activation codes comply with European law and originate from the EU. You will receive an invoice including VAT and a certificate of origin. Only the product key and installation guide required to activate the software will be sent by email. No CDs or other media or Certificates of Authenticity (COA) are provided. The products offered have been inspected in accordance with trade control obligations.
Please check the system requirements listed on our download page. The first step in testing and ensuring software compatibility is to check the system requirements for the software you are installing or updating. System requirements are the minimum hardware and software requirements for your device to function properly.
Activation codes are sent via email immediately after payment. Sometimes this may take longer than stated. There could be several reasons for this, but don’t panic, it’s on its way! If something goes wrong, contact us! TIP: Also check your spam folder!
Most options have a trial period of 30 or 60 days after download. Want to use Office after the trial period? You’ll need to activate Office with a license key.
To install a new operating system on a computer that doesn’t have an operating system, follow these steps:
<ol>
<li>Select an operating system (e.g. Windows or Linux).</li>
<li>Download the operating system as an ISO file and burn it to a USB drive to create a bootable USB drive. For Windows, use the “Windows Media Creation Tool.”</li>
<li>Restart your computer and press a key (often F2, F10, or DEL) to enter BIOS or UEFI. Change the setting to boot from USB.</li>
<li>Follow the on-screen installation instructions. Choose where to install the operating system and enter the required information.</li>
<li>Complete the installation and restart your computer. Remove the USB drive so that your computer starts up with the new operating system.</li>
</ol>
Now your new operating system is installed and ready to install.
If you have any problems with our download link, please feel free to contact our customer service via email. Our customer service and support are available 24/7 and we will send you an alternative download link without delay.
No, this is not the case. The license is valid for both versions. The choice depends on your operating system. It is best to check which version is better for you before installing.
Yes, Office 2021 is backward compatible and can open, edit, and save documents created with older versions of Office. However, the new features of Office 2021 may not be available in older versions.
Yes, Office 2024 is compatible with previous versions and can open, edit, and save documents created with older versions of Office. However, the new features of Office 2024 may not be available in older versions.
After a successful order, you will usually receive a key and a download link immediately by email. You can download the software directly from our download center. You will receive a VAT invoice by email immediately after payment is received. Since we only sell keys for downloadable products, physical discs are not included in the price. We guarantee successful activation. If you encounter any issues, please contact our support team, who will respond 24/7, usually within minutes, but definitely the same day.
All of our products include a lifetime subscription. They can only be activated once, and once activated, they cannot be reactivated in the event of a computer reformat or major hardware change. The warranty period is lifetime.
Office 2021 is compatible with Windows 10 and Windows 11, and is specifically designed to work with these newer versions of Windows.
Office 2024 is compatible with Windows 10 and Windows 11, and is specifically designed to work with these newer versions of Windows.
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